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Help, Support and Service

Do you have questions about our products, our offer or our company?

Please call our support: Phone 07420-8890 or send us an email at any time with your request: support@whd.de.


We look forward to your inquiry!

Returns / Complaints / Repairs

To help you quickly and to rule out connection or operating errors, please contact our support: Phone 07420-889800 or send us an email at any time with your request: support@whd.de

 

 

Shipping: free of charge

In our WHD.de Online Shop we offer free shipping.

• We ship with UPS United Parcel Service or via Deutsche Post

• All packages are delivered as insured packages

• The stated delivery times refer to working days

• Deliveries only possible within Germany

Express deliveries upon request!

Please contact us by phone: 07420-8890 or by email: info@whd.de
 

 

 

3 Years Warranty

We grant 3 years warranty on our products

Frequently Asked Questions

What does a support case cost me?

We offer free, personal support at Tel. +49 7420 889-800 and support@whd.de.

I need planning support for a construction project. Who can I contact?

Please contact our support at Tel. ++49 7420 889-800 or support@whd.de
or one of our studio partners in your postcode area. View studio partner map.

I want to return goods because my device is obviously defective. How do I proceed?

Please refer to the information above. We have prepared a return form for you, distinguishing between products eligible for warranty and those not eligible for warranty. We have prepared solutions for both cases.

How do I find suitable installation housings for my ceiling or wall speakers?

Recommendations for suitable installation housings can be found in our image price list in the "Downloads" section.

Can I also get WHD speakers in my color?

Yes! For more information, please refer to our image price list in the "Downloads" section.

Which speakers can be used outdoors?

The following speakers are suitable for outdoor use:

Installation: UP 14/2 Marine MK2

Surface-mounted: Mini 4 WP and AL10/1 as well as all compression chamber loudspeakers

Floor-standing: SL 25/2, GL 100 and R 1900 WPL

Floor recessed: IG 220 and IG 340 LED

Which speakers can be used in a sauna?

The following speakers can be used for the sauna:
Installation: UP 14/2 Marine MK2
Surface-mounted: Mini4 WP or AL 10/1

Please always install the speakers in the lower third of the sauna, then there is no risk of damage. This is not guaranteed in the upper third, as temperatures of up to 120°C can occur there.